Galaxy La-Palm Royal Resort is a prestigious 5-star hotel and resort dedicated to providing exceptional hospitality, comfort, luxury, and memorable experiences to our guests. We offer world-class accommodation, quality dining, leisure and recreational facilities, spa and wellness services, conference and event spaces, and professional guest services.
Our commitment is to maintain the highest standards of excellence, cleanliness, safety, customer service, and professionalism, ensuring that every guest enjoys a comfortable and remarkable stay. We strive to create a warm, elegant, and welcoming environment that meets the expectations of both local and international guests. As a 5-star hospitality establishment, we are committed to continuous improvement, innovation, and delivering outstanding service that reflects the highest standards of the hospitality industry.
We are recruiting to fill the position below:
Job Position: Reservationist
Job Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Responsibilities
- Manage room reservations through telephone, email, hotel website, walk-ins, and Online Travel Agencies (OTAs).
- Respond promptly and professionally to guest enquiries regarding room availability, rates, packages, and hotel facilities.
- Maintain accurate reservation records, room inventory, rates, cancellations, and amendments using the hotel’s PMS.
- Coordinate with Front Office, Housekeeping, Sales, and Accounts to ensure smooth guest arrivals and departures.
- Handle booking confirmations, modifications, cancellations, and special guest requests.
- Monitor and manage OTA bookings to ensure accurate room availability and rates.
- Promote room upgrades and other hotel services where appropriate.
- Provide excellent customer service in line with luxury five-star hotel standards.
- Prepare reservation reports and follow up on pending bookings and payments.
- Resolve reservation-related issues professionally and escalate complex matters to the appropriate supervisor.
Key Skills Required
- Excellent communication and customer service skills.
- Good knowledge of hotel reservation procedures and PMS.
- Strong practical experience with OTAs and online booking platforms.
- Excellent attention to detail and accuracy.
- Good telephone and email etiquette.
- Strong organizational and multitasking skills.
- Good sales and upselling skills.
- Previous experience in a four- or five-star hotel is highly preferred.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.
